I can't truly express how much Netflix customer service sucks, or more to say their computer system!! We tried to renew our plan with a different credit card, but it wasn't taking the card. I figured there wasn't any money on the card, maybe something wrong on our end. Called the bank, everything was okay. After spending about 45 minutes on the phone with them, they finally tell us it's the systems problem, after being told NO! it's your fault! We finally got the issued fixed and the service reinstated. Good thing it provides us excellent service in getting our movies to us in the mail, just no good customer service
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